healthcare customer service resume summary


For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. It's scary creating a resume. Goal is to set-up payment arrangements or collect a payment in full, Provide a compassionate and people-centric consumer experience that focuses on, All books, materials, and resources are included, Earn $14/hr as a Seasonal Healthcare Customer Service Representative, Exceptional interpersonal, communication (both oral and written), organizational, and time management skills, Experience assisting peers and acting as a lead, Handle 35+ calls and 15+ referrals during an 8 hour shift, facilitating a positive patient experience, Experience with Microsoft Office products including Word, Excel, Outlook, Experience using Microsoft Office Suite products Word, Excel and Outlook, Adapt to change and be flexible in shifting priorities, Good understanding UAE healthcare insurance RCM, Provides quality customer service for issues regarding employee enrolment changes, ID card status, and effective date inquires, Possess a good understanding of HIPAA laws and guidelines, Data entry or customer service experience, Customer service experience in a high volume call center or healthcare environment, Customer service experience in a healthcare environment, +2 years customer service experience in an inbound/outbound call center environment, Customer Service Experience VERY IMPORTANT, in person AND over the phone, Demonstrated ability to work in a team-based environment, Computer experience preferably in a PC windows based environment, Documentation of customer experience as well as any additional data, Address/resolve complaints and service issues in a professional and effective manner, Understanding and thorough knowledge of retiree medical benefits, including Medicare and Part D, Mailing/faxing requested correspondence as needed, Processing new orders and ensuring that deliveries are on time, Willing to learn new tasks and adapt to new business requirements, Resolving payment discrepancies and delinquencies, Facilitating communications across all lines of business and with other departments, Scheduling appointments for consultations, exams and procedures, Processing requests for specialty, therapy or complex appointments and exams, Typing speed - min 20 - 30 wpm and >90% accuracy, Assist with placing, replacing, crediting, and tracking, orders received via email and or fax, Responsible for promoting and selling client’s products and services by emphasizing product features based on analyses of customers’ needs, Proficiency in math, data entry, typing, spelling and grammar, for which tests are required, Obtain your State Life & Health Insurance License FREE of cost - a $1,100 value (starting as early as July 2017) including, Complete 3 weeks of additional, paid product and sales training (starting in September), Committed to upholding and providing services in a manner that is congruent with the Adventist Health’s mission statement, Medical terminology, ICD coding and CPT coding knowledge, Actively participates in regular team meetings, providing input to contribute to the team’s overall success in achieving customer satisfaction, Assist in identifying and data gathering for potential COB cases, Work in collaboration with team members to ensure the service needs of Homecare CS customers are being met with outstanding service levels, Answer questions pertaining to retiree benefits, including Medicare and Part D plans, Meets all monthly sales objectives by approaching sales as a way of helping our client’s customers receive the best value for their money, 11 days of paid instructor supported classroom training, Need to be able to work a flexible schedule including nights and weekends, Be seeking a long-term role, in the customer service / health insurance industry, Possess high productivity and quality standards within a claims processing automation environment, Microsoft Applications including Word and Excel, Relays general information to callers regarding the facility, Handle inbound and outbound calls from customers regarding their benefit plans, Working knowledge of the adjudication process, Understanding of the complete healthcare revenue cycle, Proficiency in MS Office applications, including Word, Excel and Outlook, Take the unpaid study course without leaving your home, Handle incoming and outbound group health plan customer service calls, Answer questions concerning claims status, medical pre-certification and ePayment, Provide technical support for patient-facing applications, Participates in provider education regarding policies and procedures, Serve and educate members by providing information related to their plan coverage and benefits, Proficiency in using written and verbal positive language, Work in collaboration with 3rd Party Billing Partners for insurance related inquiries, Provides mentorship to other representatives during introductory period, Works in various queues to ensure proper handling of all processes related to coverage determination requests, Makes outbound notification calls to members and/or their appointed representatives regarding status of requests, Answer patient, client, or insurance carrier questions regarding claims, Self-motivator, detail oriented, and willingness to adapt to department and company needs, Intermediate - Advanced proficiency in computer skills and aptitude such as but not limited to MS Office application, email, Internet Explorer, etc, Have 1-3 years of recent customer service experience, Customer service experience in a professional office environment, Be able to multitask, and type while speaking, Willingness to work from different hospital, Call center or customer service office environment, Flexible; able to work weekends & holidays & overtime, Microsoft Suite (Word, Excel, Outlook, PowerPoint), Customer service in an actual 'Call Center', Knowledge of and standard insurance verification processes, Answers calls from customers and place customer calls, Proficiency with Microsoft Outlook, Microsoft Word and Microsoft Excel, fax machines, Possesses a positive and supportive attitude towards all internal and external customers, Type verbal/written information into the computer, Qualified candidates have strong call center, data entry, or office based experience, comfortable with production based work, preferably in a healthcare environment, Knowledge of US Health Insurance Industry standards, Navigate and toggle between multiple screens, Previous pharmacy technician experience highly desired, certification or license highly desired and/or related PBM business experience with knowledge of long term care pharmacy billing, Flexibility in work schedules, 20 - 29 hours/week, For more information on the TTEC experience, visit http :// or search #ExperienceTTEC throughout social media to experience the global conversation for yourself, Be proficient with Windows based computers, and Microsoft Office software, Be able to speak professionally with clients, be able to de-escalate and resolve conflicts, Be able to commute to the Nashville/Airport area, Knowledge of drug therapies. Customer Service Representative Prometric Inc - Baltimore, Maryland Keep Your Customer Service Representative resume Up-to-Date So, you have decided to call it quits with your present company and seek greener pastures. All rights reserved. The work experience section should be the detailed summary of your latest 3 or 4 positions. Crafting a customer service resume that stands out is an important part of your journey toward getting the job you want. Creating a healthcare resume is similar to creating a resume for any other industry. Customer Service Resume Summary Old advice for including an objective statement on your resume is now way out of date. Stick with these basic sections, and you’ll be sure to cover all of your bases as you learn how to write a resume : . Healthcare Customer Service role is responsible for research, software, computer, basic, multimedia, insurance, digital, database, training, credit. Healthcare Customer Service Representative Resume Examples & Samples Maintain a professional relationship with the patient while providing excellent customer service and performing assigned duties Document pertinent patient information and all account work activity in the appropriate systems dictated by the health care facility and Company

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